Booking terms and conditions
CONDITIONS OF HIRE
1. The contract of hire shall be between the, you (the Hirer) and Bayview, Oxwich, Gower Swansea SA3 1LS (the Property Owner) and subject to the Conditions of Hire. The contract of hire is not effective until payment has been received and written confirmation of the booking is dispatched to the Hirer.
2. All property information that is displayed on our website or in our brochure is given in good faith. Although we take all reasonable steps to ensure the descriptions and our records are accurate, certain changes and updates may occur.
3. We reserve the right to amend prices without notice.
4. Provisional bookings made by telephone or email must be followed by receipt of the deposit in our office within three days. For bookings made more than 4 weeks before arrival, a deposit of 50% of the total rental is required; until this deposit is received any reservation made is provisional and may be varied or cancelled without notice. The balance of the rental falls due 4 weeks before your holiday begins. We do issue a reminder but the obligation is on the Hirer to make prompt payment. We reserve the right to re-let the property if no payment is received by that date.
5. The property will be available to you and named party members on the booking form and shall be used solely for the purpose of a holiday within the meaning of Section 9 of The Rent Act, 1977.
6. in no circumstance may the period booked be exceeded, unless prior written permission has been given by Property Owner. You will be liable for all additional charges in respect of such an extension.
7. Upon payment of the deposit and subject to acceptance of the booking, the Hirer becomes liable for the balance of the rental.
8. Bookings will not be accepted from persons under the age of 18. We reserve the right to refuse bookings solely at our discretion.
8.1. Property Owner reserves the right to request a Security Bond for any booking where it is deemed relevant.
8.2. SECURITY BOND: A refundable security bond may be required on some properties. This will be stated at the time of booking and is taken bank transfer when final balance is due. Providing the property has been left in accordance with our conditions of hire this will be returned in full as soon as we have confirmation from the housekeeper/Property Owner that the property has been left in an appropriate condition.
The main condition of acceptance of any booking is that good care is taken of the property.
All damages and breakages are the legal responsibility of you, the Hirer, and should be notified to the Property Owner or Property Owner representative before your departure date. The cost of damage or breakages shall be payable on request. The majority of minor damage or breakages will not be charged but in circumstances where extra cleaning is required or where there has been breakage or damage beyond what is reasonably to be expected, the Property Owner reserves the right to charge you for any additional costs incurred as a consequence.
The Property Owner reserves the right to refuse future bookings if it is deemed that a property has been mistreated by the visitor.
8.2.1. Hirers and their Visitors will be liable for breakages caused during their occupation, and will be expected to leave the property (particularly kitchen utensils and appliances) clean and tidy. Extra cleaning and damage will be charged for f the Property Owner deems it reasonably necessary.
8.3. Should there be a dispute regarding the return of the Security Bond the cleaner/housekeepers word will be final. Where possible photographic evidence will be provided.
9. COVENANTS: The Property Owner is legally bound to observe covenants (obligations) that protect the property and the buildings together with communal living areas on Bayview within the building and the safety of its occupiers. Such covenants may refer to parking in communal areas, refuse collection, noise and pets. These covenants will also bind you as a Hirer.
10. PETS: It is indicated in every property description whether or not pets are accepted. This must be strictly adhered to. Where pets are allowed, an extra charge of £25 per pet per week will be levied. We ask you to keep your pets under strict control. They should not be allowed to foul gardens or communal areas. Hirers should provide bedding and eating utensils for their pets. Pets are not allowed on beds or furniture or into sleeping areas. Hirers will be liable for any damage caused by pets and are asked to remove all evidence of their pets (e.g. dog hairs) before departure. If extra cleaning is deemed necessary it will be charged for and the cleaners’/ housekeepers’ word will be final. Pets are to be KEPT on a leash at all times whilst roaming the site.
11. MAXMUM OCCUPANCY The maximum number of people (excluding babies 0-2 years) to be accommodated is displayed clearly on every property description. This may not be exceeded; nor shall the Hirer part with possession of the property or sub-let or share it, except with members of the party shown on the booking form. We reserve the right to refuse entry to a property if the maximum number is exceeded.
12. All properties will be furnished and equipped for the maximum number of people stated in individual descriptions. Cots (where available) will be supplied with mattresses, but without bedding. If you have a specific need for a baby supply, please let the Property Owner know and we will do our best to source.
13. CHECK IN AN CHECK OUT AND AVAILABILITY: If the property is unavailable on the day stated due to circumstances beyond our control, all monies paid will be repaid without question. Check in and out times must be strictly adhered to especially in high season periods unless by prior agreement with Property Owners. We reserve the right to charge for an additional day’s occupancy in case of late check out without permission.
14. COMPLAINTS If the Hirer is not satisfied with the accommodation provided, he or she should contact the Property Owner or Property Owner’s representative immediately upon their arrival.
14.1. Cannot be accepted if made after the holiday so please let us know during your stay if anything does not meet with your expectation. We shall take every step to ensure that complaints are dealt with speedily and we remedy the situation.
Property Owner will not respond to any complaints received after the holiday has ended unless we are previously aware of the issue.
15. CANCELLATION. Should you need to cancel your booking please refer to our Cancellation and curtailment policy (see below). In the case of cancellation not covered, the full rental must be paid. If we are able to re-let the property on your behalf, we will return your rental payment in full (including deposit), less an administration charge of £50.
16. PAYMENT: All payments need to be made by cheque or bank transfer to the account specified in the booking confirmation email:
17. You agree that the Property Owner shall not have any liability to you or any of the holiday party for any personal injury, illness, loss or damage to your property howsoever caused, nor for the loss or theft of any property or money during your stay. The use of the property and all amenities provided by us is entirely at your risk.
19. KEYS are available in key safes located outside the property. You will be sent the code with your final booking confirmation and directions to Bayview. Please do not disclose the code beyond your booking party.
19.1. When vacating the property for any period of time you the Hirer are required to ensure that all windows and doors must be checked and securely locked. Keys must be returned as agreed. In the event that keys are not returned, then a charge will be incurred by you to cover locksmith costs to change locks and replace keys.
20. WiFi - where the Internet is provided/ supplied, it is provided in good faith and may from time to time be subject to loss of connection or malfunction. Property Owner will not accept any liability or responsibility if for any reason the service is not available or not functioning.
21. When using WiFi at any of the properties where it is provided, the visitor is liable for any data/information downloaded during the dates of their stay. Where WiFi is provided, it should be used for browsing and e-mail only. Any excessive downloads will be charged for. Internet use at any of the properties where it is provided is subject to the terms of use. Payment of a deposit confirms acceptance of these terms.
22. TV and mobile reception vary considerably in this area and reception can be dependent on weather conditions.
23. Each property description lists the white goods and appliances available. It is the visitor’s responsibility to ensure the property selected has the required facilities.
23a. Where an appliance malfunctions the Property Owner will endeavour to remedy the problem as soon as possible.
24. The Property Owner and nominated trades may require access to your holiday home during your stay to undertake regular maintenance e.g. gardening or window cleaning and for any emergency repairs as required. Access must be given for emergency/essential repairs.
HOLIDAY CANCELLATION AND CURTAILMENT
Please note that cancellations must be notified before the commencement date of the holiday.
If, after you have booked and paid for your holiday you find that you cannot take it for the reasons that are set out below:
Death, illness, injury or compulsory quarantine of you or any member of your travelling party named on the booking or of any *relative or **close business associate (see definitions below), excluding pets.
Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
You or any member of your travelling party being required to undertake jury service or appear as a witness at a court of law providing you have had your written request for an alternative date refused. ;
Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business.
Accidental damage to your or any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable.
You or any member of your travelling party receiving notification of redundancy within two months of the holiday start date, which qualifies for statutory payment under current legislation.
* Spouse, partner, child, parent, parent in law, brother, sister or fiancé (e) ** Co-Director or Business Partner
But not including:
• Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries.
• Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday.
• Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.
• Suicide or attempted suicide.
• Drug addiction or alcoholism.
• Failing to follow proper medical advice.
• Certain hazardous sports or pastimes (definition available on request).
• Travelling against medical advice.
• Divorce, separation or personal relationship breakdown.
We will normally, but at our absolute discretion, refund up to the holiday rental you are liable to pay, less the £50 administration charge, or in the event of curtailment, the proportion of your holiday lost, less the £50 administration charge. The decision of Bayview, Oxwich will be final in all cases.
If you do need to cancel your holiday, please telephone Property Owner immediately and follow up by writing, within 5 days, by email to info@bayviewoxwich.co.uk .
In all other cases, we would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the £50 administration charge and any other reasonable costs incurred in re-marketing the holiday. The deposit would not be refunded in such cases.
Finally, we hope you have a great holiday at Bayview and we are on hand to help with any requests you may have.
By paying your deposit you agree to be bound by the terms hereof.
You can download a copy of these Terms & Conditions here.